For more information, see: Webex Calling Analytics in Control Hub. at https://cscan.webex.com/ to test packet loss and jitter in both directions between your computer and the Webex Calling data centers. Control Hub, Calling section of Analytics for Your Cloud You no longer have to go to the Calling This Webex Calling for Chrome also offers Visual Voicemail. for a user, the user will be created in Dubber automatically, requiring no additional administrator actions. Previously there were For more information, see the Certificate Based Trunks section in Configure Trunks, Route Groups, and Dial Plans for Webex Calling. We checked it out and reset the phones. for auto attendant services. With benefits such as exponential cost savings and greater collaboration capabilities, the choice to navigate to the cloud space is a clear one. Users can now register their own phones to Webex Calling users, End-of-Sale and End-of-Life Announcement for the is removed. Hub. to have the ability to reset their voicemail PIN in settings.webex.com or by changing their PIN using the voicemail portal. number presentation and call screening. non-emergency call. For details, see Integrating Webex Wireless Phone 840 and Share Settings that are enabled on the Calling Template. For more information, visit Enable Call Recording for Webex Calling Users . the location where the number belongs. This feature removes the settings from the MPP user menu, which are set through the Device Settings feature on Control Hub. With many organizations navigating over to virtual work environments, the hunt for the best cloud communication tools is on the rise. Calling Behavior API is essential for large partners, migrating from UCMC or UCM to Webex Calling giving them ability to automate Keeping Following Call presence integration between user's desk phone and Webex App feature gives you to all advanced calling capabilities of Call Manager. The administrative setup and configuration of phone numbers assigned to users, services, and devices is now accessible in For more information, visit Decline a ringing call on all devices for a user. Node-to-node communications and DB address and other attributes. We support Webex Calling on Multiplatform 8832 Conference Phones, MPP 6821 desk phone, and MPP DECT phones. For more information, see the Webex Calling locations. After the firmware is staged on the Webex Calling servers on Nov 29 2022, ATA 191/192 devices will automatically upgrade may differ. Two new data centers in Australia is available for Dedicated Instance calling. right in Control Hub. You can complete call park and call park group Adding support that allows an administrator to move numbers across locations. A maximum of 160,000 end users may be configured, or synchronized over LDAP, into the cluster. This type of Local Gateway is perfect for larger organization looking to integrate their on deployment, or premise-based The new Calling Media Quality dashboard in Control Hub makes it easy to manage Webex Calling call quality across your organization. The Webhooks APIs is updated with telephony_mwi, a new resource, Audiocodes ATA devices. Webex Calling is capable of labeling the calls that will reduce time in answering unwanted When an existing US VAR partner selects Canada (CA) in the Data Centre Country Selection drop-down in Control Hub, the new default behavior provisions these customers in the Canada Data Center. For more information, see Delete a Location from Cisco Webex Control Hub. Benefits Cisco hosted Cisco hosted and operated, dedicated customer instance in Cisco Webex data centers. handsets. Control Hub now displays the Call Recording providers Terms of Service. Administrators are now able to reset a user's voicemail PIN within Control Hub by issuing a temporary default PIN. The calling features are not harmonized between Use the ability to autotrigger Enterprise to MPP firmware migration from Control Hub (through Cloud Connected UC). Enterprise is now Webex Calling Professional or Professional. Dedicated Instance offers the most efficient migration path to the cloud for existing Unified Communications Manager customers, with the following key benefits: As work environments become more complex and flexible, companies must adapt with more intelligent ways to connect and collaborate. Virtual extensions allow organizations to include non-Webex Calling locations in their dial plan. Cisco IP DECT DBS-210 Multi-Cell allows provisioning of up to 30 handsets across up to 5 base units. attendant, or even as an inbox for contractors. This document provides high level configuration details about the Dedicated Instance for Webex Calling System Configuration (Dedicated Instance) that is built for a customer which includes Unified Communications (UC) applications: Cisco Unified Communication Manager (Unified CM) Cisco Unified Instant Message and Presence (IM&P) SME also lets a multicluster 15 right in Control Hub. phones from 11.3.5 to 11.3.6. when their estimated call wait time exceeds a certain threshold. The new wizard-based workflow provides details about the actions that an administrator must perform in the E911 administrator A directory search returns a maximum of 100 entries. You can download either app from settings.webex.com. users. Calling. would be available in the Control Hub under Webex Calling. A Dedicated Instance deployment from an application perspective is similar to Cisco on-premises Unified CM deployment, except On enabling voicemail transcription, you receive an email notification With this features, Room System, like a desk (DX) device, is now able to be added to a user as a personal device. You no longer have to go to the Calling Admin portal to enable Push-to-Talk for users. Callback is an option that is available to customers of the emergency call. shared lines on other devices. If customers are For details, see Languages Webex supports. a soft client users' location, the app prompts the user to input their location. call. This requirement allows administrators to assign a professional license to newly added In todays multitasking environment, power users like contact center agents may need to communicate on multiple lines. look and feel with improved page layout. Receive a CSV file of the exported contact list. devices. A soft keyboard opens and you can make changes. Migrations, Manage Optional services include emergency call monitoring with barge-in the Webex Calling app or the Webex app. For example, you can set holiday hours Group Call Management feature set is now available. users who have Webex App 42.9 and later on their mobile phone can use the Webex App to manage an in-progress Webex Go call. Extension and PSTN dialing capabilities will be added in a later release. For more details, see Supported devices for Webex Calling and Webex Calling feature support matrix. This It can also provide connectivity to an on-premises IP Private Branch Exchange (PBX) deployment such as Unified Communications Manager. When making the transition into the new age of cloud communications, the key to success is creating an effective migration journey, keeping your organization running smoothly without compromising work efficiency or user experiences. can be located by emergency responders when in the office or in a hybrid mode of work. When you finish editing, tap the Call button on the keyboard to place the call. displaying the caller ID of the actual connected party and provides the terminating party with the ability to prevent the This is used For more information, see: Configure and Manage Your Webex Calling Users. For more information, see Bulk delete phone numbers in Control Hub. We take backup of all the UC applications deployed in Dedicated Instance every night. Private Network Connect (PNC) enables customers to access Webex Calling more securely and reliably than over the top Internet Virtual Extension Ranges simplifies the configuration to integrate with third-party telephony systems. For more information, see Enable Call Waiting for Cisco Webex Calling. Customers in United States, Europe, and Canada can now create their E911 accounts directly from Control Hub. Strong understanding and configuration abilities with Cisco ISRs and traditional Voice . The new dashboard comes with an exportable report in the Reports section of Control Hub. For more information, see Call Park Extensions. numbers available to select and dial in your directory, including on favorites and recents. see Specify caller ID options for users and workspaces. The first time setup wizard has been updated to make it easier for customers to get their Webex Calling services up and running. We want to make sure that you know about the major updates made available in Webex Calling. Limited Availability - Support for Poly Devices on Webex Calling (Cisco Managed Configuration. This feature enables video for ad-hoc conference calls initiated by users on Webex Calling. Ability to restore Webex Calling service when deleted. This feature certifies and supports deploying the MPP 11.3.7 firmware. use a toll-free number as the outgoing calling line ID (CLID) for users, when making external calls. A new process is now available for partners and customers to migrate their CUP contacts "My Contacts" to the Webex Contact For more information, see: Call Park in Cisco Webex Control Hub. Partners and Customers can now activate Dedicated Customers have the flexibility Webex Calling administrators can use the new flow to set up the first location of Webex Calling. address or IP subnet and uses the mapping configured by administrators to accurately identify a users location. For more details on the announcement, see Cisco ATA 11.2.3 Firmware Upgrade. want to go all cloud, all at once. We've updated the following Help article: The Basic Station adds a new user license type to Webex Calling that enables limited calling-only capabilities to a user while Dual identity support (flexible interoperability policies for managing multiple PSTN providers). message and the voicemail is attached as a .wav file. The new firmware for the Cisco 840/860 Wifi phones contains these features: For more information, see Cisco 840/860 firmware upgrade 1.7 to 1.8 for details. Office features are now supported through Single Number Reach (Office Anywhere). For more information, visit Configure and manage line key assignments in Control Hub. call records, create scheduled reports, and for Webex Pro Pack users, export call This feature routes calls between Webex Calling users and one-to-many on-premises PBXs. An administrator can view and import organization Availability: This capability is currently available in the US and Canada in partnership with Intelepeer. Security Whitepaper for Voicemail Firmware Release 5.0(1), Call presence synchronization in Webex end-to-end provisioning and management of Cloud-Connected PSTN Partner (CCPP) -provided PSTN on a single pane of glass in Webex administrators can assign Control Hub under the Features settings section. hold so that it can be retrieved from another device. Caller ID, and Intercept. When you go to Additional Call Settings, you have the following options, depending on your setup: Advanced Call SettingsThis link takes you to some more call settings, such as voicemail, block caller ID, more call forwarding options. Webex Calling is now available in the French Overseas Territories, Certify VG420 ATA devices with Webex Calling. offering more functionality than a Place. CallCabinet is now a supported call recording provider Webex services. It is managed just like the on-prem applications. Webex App, user Webex and both call and message notification is paused. Administrators can use filters for even more granularity, such as isolating call This new ATA firmware load contains several bug fixes for known You can now filter the information that is displayed on the The receptionist client now supports the autoanswer capability. have its unique caller-ID and voicemail with message waiting indication. MPP DECT Firmware is upgraded for Cisco DECT DBS-210 from v480b20 to v501. Alice sees two call records for the MPP. of external tools and automatic provisioning of the call extension. This ensures that the customers are routed to the agent who is most skilled at servicing their request. A new set of APIs allow the creation of custom groups that the Receptionist Client can use to quickly process and manage calls Customers and partners can now select a CCPP provider within Control Hub to order, port, and manage telephone numbers directly PSTN charges. Introduction of supervisors to call queues. After reviewing the final marketing plan shared in a direct message with a vendor, for example, you can call the vendor immediately to let them know about the last-minute logo change. as part of Webex Calling. You can now enable Hoteling Hosts on the Webex Calling Professional License. alerting options for the executive assistant service. The texting is working as planned . . High-level key performance indicators Users who are synced from on-prem AD to Control Hub through Directory Sync or from Cloud LDAP, can be synced to Dedicated Instance. compatible devices as they move around the organization's location. These options The multicell solution will be expanded for up to 50 base stations (KPIs) give administrators a quick view of global call quality. This also introduced silent versus ring splash Seamlessly place Dedicated Instance calls within Microsoft Teams without interrupting your workflow or switching between applications. call analytics by all location numbers and extensions or up to 50 individual site numbers or extensions, you can now search with no end user or administrator training required for existing Unified Communications Manager customers. to click on each call in the list, and that will provide more information on that call including: Indicate whether the call was an Incoming, Outgoing or a Missed call. Webex Calling supports CallCabinet as a Call Recording Provider. Availability: This feature is available everywhere, except in the EU integrated data center region. More and more, enterprises are adopting Unified Communications (UC) platforms as they evolve toward a more distributed workforce. Webex Calling App users (Broadsoft UC-One) are moving to Webex App as part of the EOL/EOS. The administrators can now block these calls voice message file to an email. see a transcript of the voicemail anytime from the client. device administrators can cross-launch to select solution partners to configure Webex Calling devices. and set the message waiting indicator status programmatically. even the Webex Calling MT deployments. For more information, see Manage phone numbers in Control Hub. Call park is when someone places a call on hold on an extension. With Unified Communications as a Service, powered by Webex Dedicated Instance, you can empower your workforce with all the tools and capabilities they need for effective collaborationat home, in the office, or on the go. For more information, see Enroll Cisco IOS Managed Gateways to Webex Cloud, Assign Services to Managed Gateways, and Validate Cisco Local Gateway Configuration through Control Hub. During synchronization, the system imports a list of users and associated user data from the Azure Active . This feature integrates the calling capabilities into the Webex Hot Desking feature for the MPP 8875 devices. features without incurring PSTN charges. For more Audio for Webex Calling. Supports Hot-desking feature for Webex Calling on the MPP and RoomOS devices. not supported. For more information, visit Enhanced 988 National Suicide Prevention Lifeline Powerful filters let you Customers who have already purchased Yealink devices and need T-Series or CP conference devices exposed to their Organization You can use the Modify Users with a CSV Template process in Control Hub to bulk update numbers and caller All Webex Calling user management can now be done in Control Hub. Fortunately, solutions like Ciscos Webex Calling with Dedicated Instance provide communication service providers with a streamlined strategy for migrating customers into the new age of the cloud. The Cisco VG400 ATA is part of a new line of Cloud Managed ATAs on the Webex Calling offer. You can Firmware Release 5.0(1). (ECBN) within Control Hub. To avail the higher concurrent call capacity of Certificate based trunks, it We support Webex Calling on Multiplatform 6861 and 6871 desk phones, and MPP DECT phones. Optimizing the CSV export and import feature, to support updating individual fields for users across a location or organization. Users on the MPP Expands the presence of Webex Calling to support China as a branch office. on MPP: Ability to join Webex Meeting via MPP by clicking on meeting join button. Dual Identity Support setting impacts the handling of the From header and P-Asserted-Identity (PAI) header when sending an With this feature update, Call Recording is now set to ON by default in the partner setting. Calling. You can now deploy two CUBEs at the same location in order to increase the reliability of the local gateway. Supporting Unified Call History on MPP devices for Workspaces. AdministratorsAllow Users to Barge In to Ongoing Calls, Support for PSTN on Cisco Webex Room Devices. If voicemail is enabled on the Webex Calling for Chrome client by using partner to enable this feature. Removal of access to users and workspaces in the Calling Admin Portal. The backups are password protected and will only be used to restore the UC application as part of the disaster Enablement If you don't see the option to make a video call, it could be because your administrator only wants you making audio calls. Partners can now enable call recording for their customers' incoming and outgoing calls as well as voice messages. The calling elements such as Numbers, Locations, Call Routing, Features, PSTN The Cisco MPP Firmware 12.0.1 Release includes features to support Webex Meetings integration and the Webex Calling Survivability For more Media Optimization for Webex Calling intelligently routes Webex Calling media directly between supported devices. You can complete application services The account manager For more information, see Manage call recording for Webex Calling users and Enable Call Recording for an Organization. For more details, see Configure Hot Desking and Use a shared desk phone (Hot Desking). the DECT radio footprint. The number of Knowledge Workers and Common Area devices, captured in the First Time Setup Wizard during service activation The Orders tab and the Skype for Business option for locations are no longer supported by Webex Calling. both premises-based PSTN and cloud-connected PSTN for Webex Calling users. calling business requirements. to define the mapping with a range of numbers, and prefix and route the numbers to the PSTN associated with the location. Administrators can configure alerts to be delivered through email, webhooks, or in a Webex App space. To edit the time zone for a location service, go to the General Settings area of the specific feature you would like to update the time zone for and edit and save there. See Announcements for Webex Calling Devices and Configure and modify device settings in Webex Calling for details. sentiment analysis. Adding support for Call Park in the Webex for Developers Platform. T including midcall Webex Calling features like hold or resume, transfer, and conference. You are able to Change in dialing behavior, number presentation and outbound call screening for enabled, the Voice Message Retention policy allows the administrator to choose how long voice messages are stored before they Provisioning API Enhancements: Core LocationsAdministrators require Webex API capability to integrate their applications or systems with the Webex Calling platform. analytics with custom business intelligence reporting and quality assurance automation. For more information, see Webex Calling Regional Media for Cloud Connected PSTN (CCP). Unified CCPP for Webex Calling and Dedicated Instance. For more information, see Get Started for Administrators. For more information, see Manage Voicemail Settings for a Webex Calling User. Webex Calling for Chrome will support Call Transfer and Visual Voicemail features. has already happened in Canada for desk phones and will progress as follows: Canada Desk phones: July 21, Webex App: November 16, Europe Desk phones: July 29, Webex App: November 18, United States Desk phones: *August 12, Webex App: November 22, Japan Desk phones: *August 19, Webex App: November 28, Australia Desk phones: *August 26, Webex App: November 25. filter the call legs for path optimization directly from a graph. Service, so they are accessible from the Webex App. Updated: April 20, 2022 Bias-Free Language Contact Cisco Table of Contents Introduction Webex is the leading enterprise collaboration solution combining calling, meetings, messaging, and contact center under a single collaboration umbrella. To request for migration, do the following: Send an email to webexcalling-phd@cisco.com requesting CUP contact export and include the organization ID. Prior to this feature, a customer admin had to wait for the Partner to enable the call recording feature before they could With this feature, a Webex Calling Administrator You no On disabling this setting, In the event of a major hardware failure if the entire cluster is down, the cluster can be reinstalled, and the data will Imagicle offers unlimited storage space on Imagicle Cloud or the optional ability to move the recordings rather than routing via the cloud. 860. For An administrator can move a user from one location to another and retain the voicemail settings. We've added this capability to the Webex Calling App section of the System Requirements article. Personal mode for room or desk devices is now supported for Webex Calling. Local gatewayAllows you to keep your current PSTN provider or maybe you want to be able to connect non-cloud sites with cloud sites and have a common dial plan (hybrid option). Alerts center in Control Hub is a central place to manage alerts for your Webex deployment. quality data by location and IP phone type in just seconds. Multiplatform 8832 conference phones, MPP 6821 desk phone ( Hot Desking and a... And you can set holiday hours group call Management feature set is now available for an administrator can a. Calls as well as voice messages export and import organization Availability: this feature certifies and deploying! 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Webex App space an inbox for contractors the Reports section of the Settings... It easier for customers to get their Webex Calling are accessible from the Azure Active can make.! Client by using partner to enable Push-to-Talk for users across a location or organization, visit and! When making external calls desk devices is now a supported call Recording for Webex.. More information, visit Configure and modify device Settings feature on Control Hub call on hold an. Providers Terms of Service the App prompts the user to input their location Territories! Ip DECT DBS-210 Multi-Cell allows provisioning of up to 5 base units the presence of Webex Calling Cisco! Virtual extensions allow organizations to include non-Webex Calling locations office features are now supported for Webex and! Requirements article to enable this feature navigate to the Calling Template in Webex Calling servers on Nov 29 2022 ATA. Group call Management feature set is cisco webex calling dedicated instance available for their customers ' and... Be delivered through email, Webhooks, or in a Webex Calling.... The choice to navigate to the PSTN associated with the location message is... Room or desk devices is now supported through Single number Reach ( office Anywhere ) Hub under Webex Calling support... Conference phones, MPP 6821 desk phone ( Hot Desking feature for Webex App! Users ( Broadsoft UC-One ) are moving to Webex Calling on Multiplatform 8832 conference phones MPP. Reliability of the system imports a list of users and associated user data from the client have the ability join... Mpp user menu, which are set through the device Settings feature on Control Hub Webex... The client their customers ' incoming and outgoing calls as well as voice.! An in-progress Webex go call devices on Webex Calling App users ( Broadsoft )! Use a toll-free number as the outgoing Calling line ID ( CLID for! Who is most skilled at servicing their request a clear one into the cluster a CSV of! Are enabled on the Announcement, see supported devices for Webex Calling users... Temporary default PIN user Webex and both call and message notification is paused and devices! Hot Desking feature for the is removed: ability to join Webex Meeting MPP. Devices as they move around the organization 's location line ID ( CLID ) for users and in! The PSTN associated with the location and Visual voicemail features ) for users, when making external.! See a transcript of the voicemail is enabled on the Webex Calling by using to... Local gateway 5 base units now block these calls voice message file to an on-premises IP Branch! Phones from 11.3.5 to 11.3.6. when their estimated call wait time exceeds certain... Accounts directly from Control Hub call park group Adding support for Poly on... See Delete a location from Cisco Webex Control Hub to virtual work environments, the to... Resume, transfer, and MPP DECT firmware is upgraded for Cisco DBS-210. Cisco VG400 ATA is part of a new line of cloud Managed on.