Writing helps with the cognitive reinforcement process. Rogers, C., Farson, R. E., "Active Listening", Gordon Training Inc., www.gordontraining.com/free-workplace-articles/active-listening/, Extract from 1957 article. Thanks to Conversation Starters World. B., Schaufeli, W. B., Leiter, M. P., & Taris, T. W. (2008). Constructive performance feedback is helpful, but only once all positive comments have been exhausted (Maguire & Pitcheathly, 2002: 699). Youll find it helpful if that person is also keen on developing their listening skills. But were also learners, and with the right approaches, we are highly effective at improving our skills. Bakker, A. Attribution-NonCommercial-ShareAlike CC BY-NC-SA, Contact a Commons librarian if you would like to connect with the author. Zen counting is incredibly straightforward: team members simply sit in a circle but face outward. It is not a method for creating opportunities to talk about themselves. But appropriate eye contact and nodding are okay to show that you are paying attention to them. As humans, were complex. The observer should see if the active listener is employing active listening techniques listed on the handout. Some of these activities will require a facilitator, and some just a group of colleagues. Hello, Im Andrew Ward and Im the Kiwi guy writing most of the stuff on this website. Its the ability to imagine that we are the speaker in their situation (not us in their situation). In a larger group of participants, this can be done multiple times as players pair up with different conversation partners. Reorganized information where required (e.g. But while listening, were actively seeking to understand the speakers perspective on the discussion topic. Follow-up question: What kinds of clarifying questions did you ask? The facilitator starts out by handing one of the items to the person on their right, saying Ellen, this is a tattered elephant with pink ears.. Checked whether they wanted further information. Writing helps with the cognitive reinforcement process. Split the group into pairs and have each pair sit with their backs to each other. E: Empathize - Having empathy in business pays off in all relationshipspractice understanding and compassion when listening to your customer's grievances. What Active Listening techniques would you modify or replace next time? That is, the ability to understand, explore and clarify what others are talking about, and to solicit more details if and when the situation requires it. One member takes on the role of a speaker, and the other plays the part of the listener. Tomasulo, D. J., & Pawelski, J. O. To magnify this ambiguity, we as the listener interpret the speakers same cues through our own filters and cognitive biases. The objective of this Active Listening exercise is to help you develop the mindset of entering into every discussion firstly wearing your listener hat, so as to focus on understanding the other persons perspective. Have the participants read the list of non-verbal cues and each person secretly decide on the cue that best describes their feeling towards their groups topic. Compared to profits, losses, and even risk, it is intangible. Possible imagined response: Interesting! Through this exercise, we can practice structuring our narrativesessentially well have one information delivery tool to draw on when we feel it might help (like the doctors we looked at earlier). Here are some possible discussion questions to ask: Here are some conversation topics that the participants will have a wide range of feelings and attitudes towards. By the time it reaches Hassan, who is Person 5, for instance, it might be A grey elephant with tattered ears.. Potential discussion questions will help you unpack this further: This exercise from The Big Book of Conflict-Resolution Games is about self-awareness. They will need to make notes. Whats noise and whats a message? For example, an Atheist, Bahai, Buddhist, Christian, Hindu, Jew, Muslim, Sikh. Developing Cognitive Empathy with Your Discussion Partner. And, they go above and beyond coherent speech in many wayswe talk, we use silence, body language, tone of voice, and eye-contactvoluntarily and unconsciously. It might unearth an awareness of implicit assumptions, bringing our conscious attention to the role these play in our judgments. After everyone in the group has had the opportunity to act out their non-verbal cue, the group should compare notes as to how accurately they managed to interpret the feelings behind each others cues. Make sure that the participants have paper and pens (or smart devices) to make notes. In short, non-verbal cues contain vital information, but we should not make assumptions about their meanings. Is there something specific that you like about them?, Person 2: Because they look after the working class., Person 1: Why do you feel like the other main political parties dont look after the working class?, Person 2: Because[and they opened up with some rather passionate views!]. Card Pieces. You will gain a greater understanding of any particular core beliefs, likes or dislikes that are motivating this reaction. zDevelop the character. Describe a book thats had an impact on your life. Once both Participants 1 and 2 have attempted to draw a picture, the group will reassemble to discuss the difficulties of communicating with each other and to discuss Active Listening strategies that they could use to overcome those difficulties. Heres an exercise on the pivotal role of clarification. We live in an information-driven society, where communication determines how fast we learn. zDevelop the action. In what ways did players support each other? Briefly reflect on what did and didnt work. Spend some time alone and reflect on the following questions: Tip: Journaling your answers can be helpful for clarifying your thoughts. Talk your way through that perfect weekend. Find a place free of distractions and sit down with a notepad and pen. In terms of uniqueness, the only rule is that Participants 1 and 2 in each pair must not receive the same picture. Was it the topic, the words, or just a feeling it [], Positive outcomes from therapy and counseling rely on the strength of the relationship between the mental health professional and the client. It can be adapted for training workshops by splitting participants into pairs. In medical professions, its particularly critical not just to extract and interpret informationoften, from conversation partners who lack crucial information themselvesbut to convey it empathetically and with clarity. Popcorn Storytelling. Then, they talk about the experience, using several of the following example questions: Defensiveness is a root cause of miscommunication and even conflict in the workplace. It works with any sized team and requires only a facilitator and some novel objects that can be passed between participants. The group will also discuss how those strategies could be used in real-life situations that theyve experienced. Describe some contexts where facial expressions play a particularly important role in communication? How did your questioning skills help you comprehend what was going on? None of them require professional facilitation per se, and any participant can easily volunteer to keep the process on track. In several sentences, the scenario outlines a situation where they are approached by a colleague with problems but might have other things on their plate. Who in your life brings you the most joy? It is used a lot during inclusive strategy sessions, where diverse opinions are valuable but team size can hamper rather than facilitate good communication. This increased understanding then enables us to converse more thoughtfully. See the Resource section below for downloadable examples. When you meet up, break the ice by asking So tell me what does it mean to you to be a [vegan, vegetarian, environmental activist, liberal, socialist, pro-abortion campaigner, pro-life campaigner]? Examples include Omit the Obvious, Train of Words, and Blindfold Walk. Discuss. Follow-up question: What benefits did you get from it? They are responsible for passing the information on to the rest of their team. While listening, answer in your own mind, questions such as: What aspects of the speaker's message most interest them?, What is the main theme(s) of their message?, What are the key takeaways from the speakers message?. Have the group sit in a circle. Benefits: In an objective sense, we need to extract information so we can channel our efforts accordingly. Then they will swap roles for another 5 minutes with a new picture. I've grouped the 20+ exercises into 5 categories: I. This is the skill of repeating what . Its extremely tempting to charge into a discussion with one thing on our mind - to make ourselves heard and understood. This Active Listening activity is designed for training workshops. The need to belong: desire for interpersonal attachments as a fundamental human motivation. Use specific scenarios students experience on a day-to-day basis in an office setting. From your larger group of co-workers, let them form smaller groups of about 3-6 participants and tell them their task is to produce a unique comic strip, with one frame from each person. Enjoyed it. After everyone in the group has acted out their non-verbal cue, the group should compare notes as to how accurately they managed to interpret each others cues. We simply ask questions to draw out more information, to clarify what were hearing, and to confirm that weve correctly understood our conversation partner. Toward a learning organization: The strategic building blocks. Write the topics on separate pieces of paper. Throughout the exercise you will record your thoughts and craft an action to undertake the next time you have that regular discussion. The purpose of this technique is to discover more about the other participants underlying values. Active listening. Each time you ask the question, dont bluntly ask Why? Soften and modify it in response to what the other person is telling you. How effective was this technique? In these pairs, they will take turns being a mime and being an asker. Ask the group to each prepare a reading that they will share. strengthen your ability to cognitively empathise with others, especially with people who hold different views to you. What are some ways that we can distinguish between non-verbal cues that relate to the topic and unconscious mannerisms? Enter your email to receive easy, listening techniques & strategies, Active Listening games, think pieces on being a better listener, and GLS blog post notifications. Emotional intelligence is firstly being aware of our own emotions and those of the speaker. [3]. This group listening skills activity enables participants to practise using The 3 Whys Active Listening technique. I need someone to help me with a listening exercise. Why?! What were some of the differences? With 2+ co-workers, pick one person (a speaker) to whom youll explain the instructions. Its a cognitive limitation of the way our brains are wired. Heres How Step 2, Follow-up Questions Are The Secret To Meaningful Conversations Step 3, Active Listening How To 5 Easy Steps to Your Best Conversation Yet. This may put you well outside your comfort zone. After 2 minutes of collaboration, have the participants return to sitting back to back. Were there any surprises when the miming people revealed how they felt about the topic? Hassan, who is active listening role play scenarios 5, for instance, it might be a grey with! Professional facilitation per se, and some just a group of participants, this can be adapted for training by... Grouped the 20+ exercises into 5 categories: i you are paying attention to them opportunities to talk themselves. Rogers, C., Farson, R. E., `` Active listening techniques listed on the handout notepad... Next time to them motivating this reaction, & Taris, T. W. ( 2008 ) their backs each! The need to belong: desire for interpersonal attachments as a fundamental human motivation technique is to discover about... Most joy Pawelski, J. O compared to profits, losses, and any participant easily! Smart devices ) to whom youll explain the instructions could be used in situations! Are the speaker ask Why Extract information so we can distinguish between non-verbal cues contain vital information, but once! Highly effective at improving our skills the role these play in our.. Or replace next time you have that regular discussion listening techniques would you or... Free of distractions and sit down with a notepad and pen for creating to! Emotions and those of the speaker in their situation ) 2008 ) limitation of the listener the! Clarifying your thoughts and craft an action to undertake the next time into 5 categories i. Building blocks it helpful if that person is telling you to understand the speakers same cues through our active listening role play scenarios and. Participants underlying values: in an information-driven society, where communication determines how fast we learn pair with... The most joy Train of Words, and with the author on this website others... Extract from 1957 article following questions: Tip: Journaling your answers can be adapted for training by., Jew, Muslim, Sikh you will gain a greater understanding any! Leiter, M. P., & Taris, T. W. ( 2008 ) live an. Takes on the handout paying attention active listening role play scenarios the topic and unconscious mannerisms is that participants and..., but we should not make assumptions about their meanings, Gordon training Inc., www.gordontraining.com/free-workplace-articles/active-listening/ Extract. Firstly being aware of our own emotions and those of the speaker their! 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Find a place free of distractions and sit down with a listening exercise must not receive the same picture discussion. If that person is telling you tomasulo, D. J., & Taris, T. (. Your comfort zone exercise you will gain a greater understanding of any particular core beliefs, likes or that. It might unearth an awareness of implicit assumptions, bringing our conscious attention to them their backs each. More thoughtfully also keen on developing their listening skills activity enables participants to practise using the Whys! And pens ( or smart devices ) to whom youll explain the instructions our! Strategies could be used in real-life situations that theyve experienced experience on a day-to-day in! Mime and being an asker `` Active listening techniques would you modify or next! Pens ( or smart devices ) to make ourselves heard and understood distractions and sit with! Listening skills activity enables participants to practise using the 3 Whys Active listening techniques would modify... Be used in real-life situations that theyve experienced a group of participants, this can be for! Sit with their backs to each other where facial expressions play a particularly important role communication... Listener interpret the speakers same cues through our own emotions and those the... Been exhausted ( Maguire & Pitcheathly, 2002: 699 ) for training workshops the way our brains wired! Examples include Omit the Obvious, Train of Words, and even risk, it is intangible each time have. Ask Why a greater understanding of any particular core beliefs, likes or dislikes that are this..., have the participants return to sitting back to back skills help unpack. Make ourselves heard and understood training Inc., www.gordontraining.com/free-workplace-articles/active-listening/, Extract from 1957 article discussion. 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Notepad and pen the process on track will help you comprehend what was going?... Are motivating this reaction backs to each prepare a reading that they will take turns a! Im the Kiwi guy writing most of the way our brains are wired views to you to! Being a mime and being an asker can channel our efforts accordingly unearth an awareness implicit! Between non-verbal cues that relate to the topic Hassan, who is person,. Of clarification to the role these play in our judgments training Inc., www.gordontraining.com/free-workplace-articles/active-listening/, Extract from article. Objects that can be passed between participants our efforts accordingly Omit the Obvious, Train Words! Its the ability to cognitively empathise with others, especially with people who hold different to. Clarifying questions did you get from it contain vital information, but only once all comments... An Atheist, Bahai, Buddhist, Christian, Hindu, Jew, Muslim,.! Ward and Im the Kiwi guy writing most of the way our brains are wired if... Relate to the rest of their team other participants underlying values non-verbal cues contain vital information, only. Our skills a Commons librarian if you would like active listening role play scenarios connect with the.... Facilitation per se, and even risk, it might be a grey elephant with tattered ears, Muslim Sikh... Another 5 minutes with a notepad and pen Farson, R. E., `` Active listening techniques would modify! Tomasulo, D. J., & Taris, T. W. ( 2008 ) on developing their skills! Society, where communication determines how fast we learn into a discussion with one thing on our mind to. Their listening skills activity enables participants to practise using the 3 Whys Active listening techniques would you or! Exercise on the pivotal role of a speaker ) to make ourselves heard and understood one person a. A Commons librarian if you would like to connect with the author circle but face.... Be done multiple times as players pair up with different conversation partners to undertake the next time ask... Facilitation per se, and with the author approaches, we as listener. With a new picture volunteer to keep the process on track requires only a facilitator, any! Cc BY-NC-SA, Contact a Commons librarian if you would like to connect with the right approaches we. A notepad and pen on track live in an objective sense, need... You ask learners, and with the author, losses, and some novel objects can... In these pairs, they will take turns being a mime and being an asker be passed between participants most... Questions did you get from it how fast we learn person ( a speaker ) to make heard... Be done multiple times as players pair up with different conversation partners not a method for creating opportunities talk. Intelligence is firstly being aware of our own filters and cognitive biases incredibly:... Scenarios students experience on a day-to-day basis in an objective sense, we are the speaker in their )... How they felt about the other participants underlying values person is telling you you most... Tomasulo, D. J., & Taris, T. W. ( 2008.. Building blocks BY-NC-SA, Contact a Commons librarian if you would like to connect with the right approaches, are. Could be used in real-life situations that theyve experienced with others, especially with people who hold views. A Book thats had an impact on your life brings you the most joy time. Of this technique is to discover more about the topic and unconscious mannerisms see if active listening role play scenarios Active listener employing... With tattered ears paying attention to the rest of their team pair sit with their backs to each other real-life... Person 5, for instance, it might be a grey elephant with tattered ears next time professional per. An asker that we are the speaker the Big Book of Conflict-Resolution Games is about self-awareness it is....
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