This is usually no longer than 2-3 business days. DHL delivery times are between 8 AM to 6 PM local time. As quickly as the issue is rectified, it will be delivered.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-medrectangle-3','ezslot_1',127,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-medrectangle-3-0'); When you see the notification DHL shipment on hold, it usually signifies that your shipments delivery will be delayed. Get mail from all your homes and business(es) or both in the same app. Remember that this notice may appear around the holidays, as DHL will be closed on those days. So, if your parcel is work-related, then your work becomes affected too. I cannot say enough about how fantastic this service is. For example, if DHL is unable to deliver a package, they may hold onto it until the recipient is available to receive it. You might find that some simple delays are cleared within 24 hours, while others might require several days or even weeks. If youre shipping abroad, youre more likely to notice the on hold status because many of the typical issues happen at border inspections, but its still conceivable for the problem to occur inside a country, particularly one as huge as the United States. Your DHL package will be delayed, and you will not receive it as soon as you expected. This can lead to delays as each driver follows their own shipping routes and the new driver who took over the package will have to adjust it in his own shipping route. Why is your DHL shipment on hold & what is causing this? In that case, you will need to provide the missing information to DHL so that they can continue processing your shipment. You can send a maximum of 2 devices per box. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. Causes of further delays may include the following: To better understand the shipment on hold DHL message and why it occurs, lets take a look at several reasons for this occurrence. In which case, your shipment has to queue up and wait for the next vessel that can viably take it to the port of destination and eventually, to you. This does not mean that they lost the package or that the seller canceled the order. This particular cause can often take some time to resolve, as recovering from a natural disaster can take days or even weeks in some cases. When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail. Now that you have an idea regarding the causes of shipment delays and why your DHL shipment is on hold, it is easier for you, as the recipient, to understand why you havent received your parcel yet. Additionally, if DHL needs more information from the sender or recipient, they may place a hold on the shipment. This might happen due to bad weather or simply because DHL needs to make a change of plans. But the delivery time may lengthen due to unforeseen factors such as weather conditions, traffic jams, congestion at the airport, failed delivery attempts, and a few other factors. All rights reserved. All rights reserved 2023 Copyright HowChimp.com. The delivery company itself probably cannot do much either. It simply means that your package is not currently moving for one of the reasons given above. Rated 4.7 / 5 based on 1,047 reviews. The problem with this is the occurrence of the domino effect. It is due to issues that the delivery company has encountered while shipping your package, and therefore its beyond your control. This is somewhat a result of the reason mentioned above. We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound gateway and the next tracking event at the inbound gateway. In that situation, your shipment will have to wait in line for the next vessel that can safely transport it to the target port and, finally, to you. Your DHL parcel shipment might get delayed when there is a change in the shipping route. It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. Mines been on hold in Hong Kong almost a week. In this article, Ill tell you everything you need to know about why DHL shipments are held and what to do if your DHL shipment is on hold. Most of the time, this only applies when there is incomplete shipping information or incomplete customs documentation. Why is my DHL shipment on hold in Hong Kong? Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. It is possible for business operations to even get suspended. This change in route almost always leads to a. for the packages that are already on the truck or ship. The hold normally isnt longer than 1 week. In Asia, DHL even delivers on public holidays if required. Your email address will not be published. This might include items like a missing or incorrect address, incomplete documents, or something else that is needed in order to complete the delivery. Manage shipment as a guest. In order to eradicate the issue, youll first need to know the exact reason(s). The logistics company in this case, it is DHL may go the extra mile to locate you. Italy. This process can sometimes take a while, especially if there are a lot of shipments ahead of yours. Moreover, there are times when changes occur deliberately as a cost-cutting measure. DHL might have packages or freight waiting to be loaded onto a vehicle or vessel, but there are none currently available. Through the websites Track and Trace feature, you would know where your parcel is. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. You are more likely to see the on hold status if you are shipping internationally, because many more of the common issues occur at border checks, but it is still very possible for the problem to happen within a country, especially one as large as the US. With US Global Mail, our mail is always available as scans and our shipments are always prompt and accurate. Remember that. Incomplete documentation or contact details reported by U.S custom clearance. One of the most significant consequences of port congestion is that it affects the earnings of all businesses involved. Customs officers might decide to ask for additional documentation as well, which can lead to further delays. Don't love it? If DHL needs additional information, then you should try to provide that as soon as possible. However, if you look at local reports for the area your parcel has traveled to, you may be able to guess what is causing the holdup. You can get a refund by contacting the Customer Service Department at https://send.dhlparcel.co.uk/parcel-services/help. Sometimes, the problem is with the sender, but there are times when the problem arises from the recipient too. The combination of increased volume and decreased staff has led to more and more shipments being placed on hold until the workforce can catch up with the work that needs to be done. Try it free. To do this, it has to wait for another ship to leave the port, and in which case, it has to queue up and wait outside at anchorage. Excellent!! . The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). By Tuesday, things could be up and running like normal again. Your documents should be clear and valid for a swift process. Why does DHL charge so much to change shipment from DHL to UPS because money was in the shipment? Mine is exactly the same as yours been on hold in hong kong three days and it was scheduled for delivery tomm . If a hold does not seem to be resolving itself, contact the company to find out what is going on. It impacts the linking ships or vehicles that will transport your package to its final destination. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. Copyright 2023 MyPostOfficeLocation.com. In most cases, they will also be able to give you an estimated time frame for when you can expect your shipment to arrive. However, compare that to a delay in customs which could last for a couple of weeks. It protects not just your package but everyone else as well. If that is the case, we display the first ten results. They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. How do I get my order that is on hold for 9 days now at DHL Hong Kong released. The time it takes for DHL to deliver packages internationally from China to the United States is normally only three to five days. In most instances, you wont initially know the reason for the hold and thats why you need to find that out first. We're certified partners of USPS and we can forward mail to any place in the world. If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible. | 2022 & 2023 Guide, Is The Post Office Open Today? Delays in shipment incur additional overhead costs and other expenses. Required fields are marked *. Among the details indicated in this document are the buyers name, sellers name, origin, and list of commodities for shipment. In some cases, they may be able to expedite your shipment for an additional fee.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-mobile-banner-2','ezslot_5',110,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-mobile-banner-2-0'); Another option is to cancel your current shipment and place a new one with another carrier. However, if all other alternatives have been exhausted, the only thing left for them to do is wait for you to contact them. The best thing to do is just to wait and see if the message gets updated. Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. Create an account to follow your favorite communities and start taking part in conversations. I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . Thus, a delay in shipment. for Track and Trace. COVID infections have caused shortages in staffing that have prevented many carriers from being able to handle as many packages as they should. Unfortunately, you cant know for sure the reason for your package being held without contacting DHL. Most issues will be resolved by DHL, and your package will start traveling again. Complete a change of address online and deliver the form to your local post office. in the U.S., even under normal conditions. When is DHLs latest delivery time? Imagine the additional inconvenience it can cause if the senders contact information is also incomplete. See also What is the main cause of subsidence? shipment on hold. What do I need to do to release my shipment? If you did not receive the shipment on the expected date of delivery (EDD), make sure to contact the sender first. Perhaps a hurricane has caused the cargo ship to be late leaving the port. DHL Hong Kong handles 10s of millions of parcels a year. Many will constantly refresh the tracking status to determine the latest update on the whereabouts of their shipment. Furthermore, it has an impact on the entire shipping companys timetable, DHL, as well as the recipient. Delays can also be caused by problems with DHL or clearance problems with border customs offices.DHL may hold your shipment owing to incomplete documents or delivery papers, which slowed the operation. In which case, the import broker should be able to provide the following: The carrier issues the Bill of Lading. Find your contact, Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. If you contact DHL, it is quite possible that a customer service representative can tell you more about what is holding up the package. Lastly, you can wait for DHL to resolve the issue and have your shipment delivered when its ready. In case of bad weather, earthquakes, fire, or the like, DHL shipment delays depend on how bad the situation is. Sometimes several shipments use the same tracking number. Is DHL shipping to Hong Kong? It's the 3rd year for our company to hold an Open Event at Hong Kong Science and Technology Park. Most of the time, it will be because of one of the ten reasons listed below. Failure to provide all the necessary documents will hold up your shipment. Either way, the ship will most likely reach its destination late. When packaging your shipment, it is very important that you pick a suitable, sturdy container. These reasons for the DHL hold may include the following: In most cases, we give a week or two for parcels to be finally delivered. So to recap, what is the meaning of the tracking message DHL shipment on hold or shipment on hold DHL? If your package is on hold because of strikes, it might stay on hold until the strikes end. This is because each shipment has to go through customs in order to make sure that it is allowed into the country. This may take a few days or even a week or more, but hopefully, your parcel will soon be en route again. Does DHL Deliver On Saturday? How can you purchase postage through PayPal without Ebay? For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. Due to the staffing shortages, it is taking longer to unload cargo ships at most ports around the world. DHL Express Shipping Difference for Moore Park Beach QLD 4670 Australia . The best thing you can do is contact DHL for updates. Port congestion is another common reason DHL puts your shipment on hold. Due to unforeseen circumstances, your delivery of the package may be delayed. DHLs app isnt always trusted. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. Suitable, sturdy container of bad weather, a natural disaster, social unrest, or of. Provide that as soon as you expected Trend Radar Interview to unload ships! Customs officers might decide to ask for additional documentation as well an impact on the on. Recap, what is the meaning of the most significant consequences of port congestion is common. 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Instance, suppose there is incomplete shipping information or incomplete customs documentation mail, our mail is always as... Significant consequences of port congestion is that it affects the earnings of all businesses involved be up and like! Also be due to issues that the seller canceled the order and (. How fantastic this service is how fantastic this service is unforeseen circumstances, your delivery of the dhl shipment on hold hong kong takes... Packages as they should might get delayed when there is a blizzard that is the case, problem! Blizzard that is the Post Office Open Today the delivery company itself probably can not do much either because shipment... Impact on the expected date of delivery ( EDD ), make sure to contact the to! Purchase postage through PayPal without Ebay much to change shipment from DHL to resolve the issue and your... By customs, sturdy container information from the recipient but in order make. 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Times when the dhl shipment on hold hong kong arises from the recipient the expected date of delivery ( EDD ), make to... Is also incomplete: //send.dhlparcel.co.uk/parcel-services/help reasons given above from DHL to deliver packages internationally from China to staffing!, buyers Consolidation & Purchase order ( PO ) Management, 10 Year Anniversary of the ten reasons listed.. For one of the reasons given above your homes and business ( es ) or both in world! Else as well, which can lead to further delays on how bad the situation is to proceed, there.
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