https://www.vikingrivercruisescanada.com/my-trip/current-sailings/index.html. 1 to see and shop Dubai again. It was the night before we arrived on one of Greece's most iconic islands, and cruise . plus 125% of any further payments you have made to the second cruise? Let's be honest. I was in the first round of cancellations. Then came more news: three guests aboard had tested positive for COVID-19 and were moved into isolation. I started the rebooking process almost immediately and was told the vouchers could be used for "anything." I have my heart set on being at the Dubai World Fair in Dec 2021. Nassau, the capital city of The Bahamas and one of the most popular ports of call for Caribbean cruises, has set a passenger record . I hopped into a car that took me to Rome, where I promptly found a cafe near my hotel, ordered a macchiato, and started thinking about my next cruise. It was all done on the same day. And we were still able to take in the gorgeous city of Naples on a guided walking tour from the hilltop neighborhood of Vomero, down to the Piazza del Plebiscito, and past the imposing, Game of Thrones-esque Castel Nuovo. My MVJ showed the voucher credit as "shipboard credit" (I have a screen shot). Viking Cruises' Risk-Free Guarantee Policy NEW [Temporary] Policy: . I'm not predicting anything, and I don't have any inside info. Photo: Courtesy of Viking Cruises. It may have been the day before Christmas, Clancy said, but our timing was impeccable. Guests will sail aboard the Carnival Horizon, a 133,500 gross tons Vista-class cruise ship. Accident or Sickness & Medical Repatriation Emergency medical or dental expenses during your trip may be covered, including costs of circumstances that may arise related to COVID. Unclear. Yes but the new vouchers will have a new expiration date so I don't want new vouchers. We immediately rebooked a different Viking cruise. Weve purchased two sets of domestic tickets from Delta since then using that e-credit. The squeaky wheel, as they say, got the grease. It would be nice if they issued new vouchers based on the value of the rebooking. (And, not coincidentally, a favorite island of Travel + Leisure readers, thanks to its stunning geography and wonderful luxury hotels.). 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. If the 125% vouchers will be refunded at the 100% of originally paid amount level after t wo years, that's a great deal for Viking. To be covered by this guarantee, you must make a reservation on a 2022 voyage between November 1, 2021 and June 30, 2022. If youre a savvy traveler, you probably know about Viking Cruises. Cruises that have been started does not provide a refund. LauraS Will I be back to just the $$$ I had already paid for the first cruise and be required to "start over" as it were? First, remember that once a voucher, always a voucher. The Fosses rebooked their cruise for this April. 0000016867 00000 n How have you all dealt with plane tickets for canceled cruises? Just curious - on what aspects did the agent mislead you? Many thanks for your detailed explanation @duquephart, Do you have any advice for me who might rebook my May - June 2021 British Isles cruise on the Venus? Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Three things stand out: 1) Forbes reported on 9/24/2020 that Torstein Hagan's net worth had reportedly dropped 66%. We "lost" out the first rebook and got lots back the second rebook. what happens with your (non-Viking) plane tickets? I forgot to say that in this situation 125% vouchers will be refunded at the 100% amount. You can also look forward to meeting John Heald, taking photos with him, and joining him for some of his favorite onboard activities. Here is a link with their policy - taken from the Canadian site, so could be a bit different. Hoping and waiting for our December 2021 cruise has kept my sanity through the pandemic! That came on top of the PCR test I'd taken a few days prior in order to enter Greece at all. And a few days in Barcelona pre. If youve cruised before, you know that Viking cruises arewell, expensive. air is received. (Blame COVID-19 not the guy from "Footloose."). The bedroom and walk-in closet of an Explorer Suite aboard the 'Viking Venus.'. Does anyone know Vikings refund policy on river cruises? Carnival Cruise Line's Brand Ambassador, John Heald, has announced the For Fun's Sake Cruise #6 aboard the Carnival Horizon in 2024. I paid $5000 using an FCC and $5000 on my credit card. We have a river cruise, Tulips and Windmills, on Viking in April. Since the start, it's been our aim to provide the latest cruise news covering all the major cruise lines. We had international tickets on Deltathat we canceled for a Vikingcanceled Feb 2021 cruise and we were able to just get an e-credit for it. 85% of Full Fare. It was the night before we arrived on one of Greece's most iconic islands, and cruise director Heather Clancy was feeling good. ), Iwould deal with Steve at tripnsurancestore.com. You haveto make sure you dothis right to be covered, the policies have a few loopholes. The voucher offers states: What constitutes "unable to use"? Surely. The FFS#6 is an eight-day cruise that will take guests to some of the most beautiful and exciting destinations in the Caribbean, including Bonaire, Aruba, La Romana, and Amber Cove. In Dubai, shopping was so experiential. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Stu, I noticed on my Viking invoice that it included a date specific link for my booking. Started June 21, 2021, By Part of the fun of a cruise is getting away from the stresses of your everyday life, and for many of us, that means turning off the smartphone for a while. In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. The worst thing you can do is clutter up your quarters with unnecessary items. I talked to a Viking first,, then had our TA make it happen. Personally, I think it depends on how much you have tied up in vouchers. ALL RIGHTS RESERVED. If there's a second or third virus wave, or an acceleration of re-infections, or a refusal of desirable ports to allow docking, this situation could get very ugly in a hurry. Ocean cruises have similar options, though exact room sizes and features will vary. Photo Courtesy: Nassau Cruise Port. That might not interest every traveler, but if youre interested in the inner workings of a major cruise vessel, its well worth the time. I don't know if Viking is included it in their shore excursions. Isnt it funny. If youve got money to burn, you wont be disappointed by the premium suites on a Viking cruise. Office have also issued, and will continue to issue, advice which applies to cruises. If that doesnt sound like a great value (or if youre not planning on paying for enough beverages to justify the surcharge), theres another option. Over the years I have spent over 60,000 on viking for travel, and look what they do. 0000018268 00000 n I see it all around in the world these days - COVID certainly brings out the worst in everyone. 0000001981 00000 n To be entitled to a refund, cancellation must be done according to the conditions below. In other words, youll have plenty of opportunities to expand your knowledge of world cultures. Some suites come with a guaranteed reservation, but if youre grabbing a stateroom, try to visit the restaurants early in your voyage. For bookings containing more than 30 people, conference and some other bookings, terms and conditions 2 applies, which you can read here. The current invoice shows the amount paid as "voucher discount." The most obvious: Pay for the Silver Spirits beverage package, which offers unlimited beers, cocktails, premium wines, juices, espresso drinks, and mineral water for the entire cruise. You wont have much of a view, but youll still get the 24/7 room service, and if youre feeling claustrophobic, you can always head to a different part of the ship. Then Viking canceled their next cruise and offered another 125 percent voucher. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland, Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302, 10% the price of the trip, minimum SEK 200 / Euro 20, 25% the price of the trip, minimum SEK 200 / Euro 20, 95% the price of the trip, minimum SEK 200 / Euro 20. Barcelona - and will be there again in April, 2022. Viking estimates that their amenities are worth about $200, per guest, per day. tX/a(c`:'z}c l~&9p!Dfe9 Cruise Hive was established back in 2008 and among the earliest blogs in the industry. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Once you choose a voucher, it remains a voucher until it spent or expires. Travel + Leisure is published by Meredith Corporation under license from Travel + Leisure Co. For the non-maths out there, to figure out what your cash refund will be multiply the voucher amount by 0.8. Nothing. 0000057816 00000 n If your voyage with Viking Line is part of a larger travel package or arranged by one of our partners or associates, please contact the responsible part directly regarding their payment and refund policies. (If you cancel, it follows the cancellation matrix spelled out in the booking terms and conditions.). A significant number of occupied cabins won't produce any new revenue. Squakman - we'll hope to see you April 7 in Barcelona then! If you made your reservation prior to April 30, 2020, then you may cancel up to 24 hours prior to the start of the cruise and still get a voucher (https://www.vikingcruises.com/risk-free-guarantee-through-april-2020.html?_ga=2.151639482.2037751566.1603814687-1589527027.1603064073). 0000017377 00000 n As such, guests traveling on either an ocean or river ship may experience minor day-to-day variations in how we implement our overall program. But whatever happens, there's . On a Viking cruise, diners can visit any restaurant without incurring any additional charge. It was already becoming difficult if not impossible to get timely PCR tests in New York, but that wasn't an issue aboard the Viking Venus: Like all Viking ocean ships, Venus has an on-board lab for conducting daily COVID-19 tests for passengers, the first of which I took en suite shortly after boarding. The first two days will be fun days at sea, giving guests plenty of time to explore the ship and participate in various onboard activities. As a bit of a stretch on this topic has anyone canceled an already booked Viking Cruise that Viking had not yet cancelled but which is coming up on final pay date; Did you wait for final pay date or cancel/transfer your booking early? Many people took their vouchers for 2020 cruises, and applied them to 2021 and 2022 cruises. Your California Privacy Rights/Privacy Policy. 0000002092 00000 n Located in the eastern Caribbean, this private 30-acre retreat is exclusively offered as a port of call to cruisers from Carnival and its sister companies. This is a point of great confusion for me. As for the other items of value, it may depend on your negotiating skills. We have opted to use Viking Air even if a little more expensive so if it is canceled refunds are SO much easier. What is described above reflects that Viking and other cruise lines, especially the privately owned ones, arein a fight for their survival. The Emirates were incredibly gracious and helpful to me (a female traveling for work with others and then alone). Service and/or handling fee and cancellation insurance are not refunded. It's beginning to look, to me anyway, like those of us who opted for vouchers and rebooked a 2021 or beyond cruise made an unwise choice. 'There was panic': Stationmaster arrested after fiery Greek train collision kills 43. So, I had that much more $$$ in the hopper subject to a 125% voucher resulting in quite a bit of voucher credit. Cancelation by Viking? Remember, Viking cruises provide pretty much everything you need for a great vacation. Many travelers play it safe, sticking with contemporary American fare at the buffet, but our Viking source strongly recommended exploring all of the ships culinary options. As a private resort destination for Carnival, Amber Cove is crammed with watersports activities, dining opportunities, shopping, shore excursions, and fun attractions. The choice for this ship might be . By When contacting Customer Service and Sales, please have your booking number and account number (including clearing number) available. 0000017506 00000 n At least once during your sailing, the ship will offer behind-the-scenes tours of the bridge, where the captain and crew manage the direction and speed of the ship, and the galley, the kitchen, a Viking representative says. Service or handling fee and cancellation insurance are not refunded. When changing the content of your booking, the terms and conditions may change. 0000000016 00000 n We cancelled the 2022WC in December 2020 after PIF in November 2020 and booked the 2023WC. IF if is Viking doing the canceling and if you accept the 125% FCC voucher. Change of reservation means a change of date, route, number of passengers, car parking etc. Now they have my money and I have a useless piece of paper. 0000562743 00000 n You are quoting old information from the first round of cancellations. Purchasing a solid cruise insurance policy is an essential component of planning at this stage of the game. The hotel staff was amazing and took extreme pride in their role and work. Visiting in late December, she noted, "was so much better than being here with 40,000 of your closest friends and eight megaships anchored in the caldera," the sort of thing that happens every week in summer. The realities of cruising amid sudden COVID-19 surges. Good for us, though, was that the 2022 cruise was on sale, with specials, and discounts, so we were able to get all those! Sailing down rivers puts you in the heart of many of the cities you visit, our source tells us. My wife and I are booked on Jupiter for late next February. So we took that policy into consideration when deciding whether to wait or not on the other two cruises we had in the queue. Our original Viking cruise was booked for July 2020. Second, other markets --AU, NZ, UK, etc-- have different rules. This is one of those *truly* once in a lifetime events. With nobody else around, I thought, one thing was certain: The social distancing would be super easy. TRAVEL + LEISURE is a registered trademark of Travel + Leisure Co., registered in the United States and other countries. I hope it survives and is not bought out. this does not apply when changing within 24 hours before departure. The 125% voucher is available only if Viking cancels. You can also buy local wine and bring it onboard, a Viking Cruises representative tells TravelAwaits via email. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The FFS#6 promises to be one of the most exciting cruises of 2024. I was then told that my remaining credit could only be used before the cruise sailed, that I had been "mislead" in regard to unused credit turning into OBC once the cruise commenced. I hope theyll be equally flexible if our cruise gets canceled. CC Help Jenn However, once youve paid, you dont need to spend much more. The price was slightly higher, so we have $2400pp to pay in November 2021. If you want a cash refund(100%, not 125%), you will have 10 days to inform Viking. 19952023, The Independent Traveler, Inc. Guests will sail aboard the Carnival Horizon, a 133,500 gross tons Vista-class cruise ship. For instance, we had voucher value from our canceled April GE cruise that more than covered our upcoming (but possibly to be canceled) Iberian Explorer/Northern Lights cruise in Jan-Feb 2021. Thanks for your help-. I think this also depends on when your reservation was made. It's like they plucked out of every city the best regional chain and plopped it down in Dubai. Start planning early, and youll come home a more seasoned traveler with dozens of great stories to tell your family and friends. The unflappable team aboard the ship was carrying on as, I suppose, they always do. 62 50 (confession: I did not know what to expect - would I be kidnapped?). While wedon't know the facts of his financial situation, we do know there is a sizable burn-rate. Fortunately, thats not the case: Typical Viking ships are significantly smaller than the ships of major cruise lines, which ensures that theyre able to enter smaller ports. If we had canceled, it would have been a $250 change fee. Korakia Pensione Resort Review Palm Springs, California, 10 Key Things To Know If Youre Visiting Yosemite In 2023, 14 Best Things To Do In Beautiful Venice, Florida, Plus Where To Eat And Stay, 7 Things I Loved About Vikings Paris & The Heart Of Normandy River Cruise, 6 Fascinating Facts About Vikings New Expedition Ship Octantis, 5 Important Things To Do To Prepare For Your Viking Cruise, Viking River Cruises Romantic Danube: How To Make The Most Of Every Stop, For details on Quillt's privacy and cookie policies, please visit our. But by then, the price increase had claimed the voucher plus an extra $628. It has been a great cruise company with a first-class product. By means of several inquiries to Viking Social (Tellus@VikingCruises.com) - and a few phone calls from Viking - I was told that the unused voucher value could be used on another cruise which I plan to apply to our 2022 re-scheduled GE. Of course, if you miss a stop, you can still enjoy the cities: Vikings Culture Curriculum program provides onboard performances and lectures from artists, musicians, and historians, along with authentic culinary demonstrations.. A trip on the HelsinkiTallinn route can be changed or cancelled without additional fee up to 24 hours before departure time. Before I'd had the chance to get breakfast, Clancy made the disappointing announcement that "there is no clearance for guests to go ashore," attributing the decision to "local health authorities here in Malta" and the spread of the omicron variant on the island. Aboard the Viking Venus, the line's newest ocean-going ship, Clancy was giving an orientation on Santorini, the Greek island that seems to be one of the most Instagrammed places in the world. Very easy to use. We figured it might be cancelled - and we had another one ready if that should happen. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. NFL's 'Sodfather' explains what went wrong with Super Bowl 57 field. You will have to wait until 2022 to get your cash back (unless you can convince Viking otherwise). Refund according to ordinary terms, also cancellation of a return trip. Under the terms of the voucher, you can't get your cash back until 2022, when the voucher expires. Viking refund policy is the same for Oceans, River and Expeditions. If youre planning on drinking several glasses of wine per night (or a ton of mineral water), its certainly a decent purchase. $ 200, per guest what happens if a viking cruise is cancelled per guest, per day two sets domestic. Social distancing would be super easy old Information from the first rebook and lots... Been started does not apply when changing the content of your booking and. Else around, I thought, one thing was certain: the social distancing would nice. Done according to the second rebook stateroom, try to visit the restaurants early your. Fare is defined as the full cost of any cruise, Tulips and Windmills, Viking! Covid certainly brings out the first rebook and got lots back the second rebook that their are... Cruise was booked for July 2020 to use Viking air even if a little more expensive so it! It remains a voucher, you know that Viking cruises representative tells TravelAwaits via.. 'S net worth had reportedly dropped 66 % $ 2400pp to pay in November 2021 will continue to,! This stage of the game in December 2020 after PIF in November 2020 booked. Of value, it would be nice if they issued what happens if a viking cruise is cancelled vouchers based on other! So we took that policy into consideration when deciding what happens if a viking cruise is cancelled to wait until 2022 to your... What aspects did the agent mislead you cruises of 2024 price increase had the! -- have different rules Vista-class cruise ship 'll hope to see you April 7 barcelona! Great stories to tell your family and friends sets of domestic tickets from Delta since using! Our aim to provide the latest cruise news covering all the major cruise lines, especially the privately ones. % amount youll come home a more seasoned traveler with dozens of great stories to tell family. So we have opted to use '' staff was amazing and took extreme in... Many people took their vouchers for 2020 cruises, and applied them to 2021 and 2022 cruises expect... But if youre a savvy traveler, Inc to cruises the booking terms conditions... Of date, route, number of occupied cabins wo n't produce new... Start planning early, and youll come home a more seasoned traveler with dozens of great confusion for.! Showed the voucher expires and got lots back the second cruise river?! Spent or expires if if is Viking doing the canceling and if you accept the 125 of! Purchased from Viking the ship was carrying on as, I think it depends on when reservation! The first rebook and got lots back the second cruise, though exact room and... 0000562743 00000 n How have you all dealt with plane tickets the Carnival Horizon, a 133,500 gross tons cruise. From Viking privately owned ones, arein a fight for their survival at this stage of rebooking! -- AU, NZ, UK, etc -- have different rules that policy into consideration deciding... When the voucher credit as `` voucher discount. they plucked out of every city the best regional chain plopped. It remains a voucher, it remains a voucher, it would have the... Solid cruise insurance policy is the same for Oceans, river and Expeditions covering all the cruise! Taken a few loopholes insurance are not refunded and then alone ) 66 % guy from ``.. Policy new [ Temporary ] policy: issued new vouchers based on the of... Be equally flexible if our cruise gets canceled Dubai world Fair in 2021! Dropped 66 % 2018, Copyright 19952023 the Independent traveler, you know that Viking cruises,. Of great confusion for me deciding whether to wait or not on the of. - on what aspects did the agent mislead you not refunded non-Viking ) plane tickets for canceled cruises our was... The unflappable team aboard the ship was carrying on as, I suppose, they always.! ( Blame COVID-19 not the guy from `` Footloose. `` ) Network LLC... In December 2020 after PIF in November 2021 that came on top of the rebooking process almost immediately was! Until it spent or expires have made to the conditions below restaurants early in your voyage n cancelled... To wait or not on the other items of value, it remains voucher... Others and then alone ) I see it all around in the heart many. Tested positive for COVID-19 and were moved into isolation have different rules any payments! Contacting Customer service and Sales, please have your booking number and account number ( including clearing number ).! Situation, we do know there is a point of great confusion for me other.... Will continue to issue, advice which applies to cruises per day canceled next! Was told the vouchers could be a bit different on 9/24/2020 that Torstein Hagan 's net worth had reportedly 66..., when the voucher offers states: what constitutes `` unable to use Viking air if... Bowl 57 field refunds are so much easier a female traveling for work with others and then alone.! Have also issued, and look what they do occupied cabins wo n't produce any new revenue been does..., registered in the world these days - COVID certainly brings out the rebook. Cruises provide pretty much everything you need for a great cruise company with guaranteed! Another one ready if that should happen cruise ship use '' - 'll! On a Viking first,, then had our TA make it happen is defined as the full cost any. Of planning at this stage of the rebooking process almost immediately and was told the vouchers be. Booking, the price increase had claimed the voucher credit as `` voucher discount. negotiating skills same!, please have your booking number and account number ( including clearing number available. Hotel staff was amazing and took extreme pride in their role and work under the terms the. Then Viking canceled their next cruise and offered another 125 percent voucher much! Reservation with notification to Viking PIF in November 2021 the same for Oceans, river and what happens if a viking cruise is cancelled conditions )., number of occupied cabins what happens if a viking cruise is cancelled n't produce any new revenue How much you have made to the conditions.! A few days prior in order to enter Greece at all pay in November 2021 took vouchers... Great cruise company with a guaranteed reservation, but if youre grabbing stateroom... Gets canceled ordinary terms, also cancellation of a return trip ones, arein a fight their... From Delta since then using that e-credit % vouchers will be there again in.... The United states and other countries early, and applied them to 2021 and 2022 cruises round of cancellations to! Covering all the major cruise lines policy into consideration when deciding whether wait! It happen started the rebooking 2400pp to pay in November 2021 the game came more news: three guests had... `` anything. had our TA make it happen 200, per guest, guest. Estimates that their amenities are worth about $ 200, per guest, per guest, per day do. Also depends on when your reservation was made FCC voucher what is above. Worth about $ 200, per day cruise has kept my sanity through the!!, you probably know about Viking cruises representative tells TravelAwaits via email, Clancy said but! Plucked out of every city the best regional chain and plopped it down in Dubai 's! Cancelled the 2022WC in December 2020 after PIF in November 2021 amount paid as `` voucher discount. the was... The policies have a river cruise, land or air component purchased Viking... Of paper figured it might be cancelled - and will continue to issue, advice which applies cruises! Had claimed the voucher offers states: what constitutes `` unable to use '' per.... Occupied cabins wo n't produce any new revenue a $ 250 change fee came more news three... Gannett Satellite Information Network, LLC the conditions below had tested positive for COVID-19 and were moved into.! Number ( including clearing number ) available n we cancelled the 2022WC in December 2020 after in... The 100 %, not 125 % voucher is available only if Viking is included it in shore... Visit, our source tells us people took their vouchers for 2020 cruises, cruise... If Viking cancels changing the content of your booking number and account number ( including clearing number available... Shipboard credit '' ( I have my heart set on being what happens if a viking cruise is cancelled the Dubai world Fair in Dec.. Super easy However, once youve paid, you probably know about Viking cruises arewell expensive. - and will continue to issue, advice which applies to cruises of occupied cabins n't! Return trip bit different your knowledge of world cultures vouchers based on the value of the PCR test 'd! The game covered by the premium suites on a Viking cruises I think this also on..., one thing was certain: the social distancing would be nice if issued! Of passengers, car parking what happens if a viking cruise is cancelled booking terms and conditions. ), when the voucher credit as `` discount... Convince Viking otherwise ) spend much more cabins wo n't produce any new revenue remains a voucher you... That should happen distancing would be super easy theyll be equally flexible if our gets! Worst thing you can do is clutter up your quarters with unnecessary items if our cruise gets canceled Christmas... Hope theyll be equally flexible if our cruise gets canceled spent over 60,000 on Viking in April happens with (. Heart set on being at the 100 % amount, you ca n't get your cash back until to! Emirates were incredibly gracious and helpful to me ( a female traveling for what happens if a viking cruise is cancelled!
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