About 4 - 6 weeks after disembarkation and returning home we received a cheque from. These Future Cruise Vouchers will also be fully transferable. I therefore am puzzled by some of the posts that seem to imply that Viking is somehow taking advantage of you. Until the order is lifted, cruisers only can travel home from U.S. ports via chartered aircraft arranged by cruise lines, or by other private transportation such as private cars. Sounds like everyonehad a different experience. Disney Cruises suspended its operations Friday. The difference of the discount can be used to purchase a travel insurance policy, which might cover you after final payment, if you are forced to cancel. Norwegian ships willconclude and disembarkas soon as possible,Norwegian Cruise Line President Harry Sommer said in a letter to guests. This is an unprecedented situation.". We had booked a September 2021 Ukraine river cruise in March 2019(right as the pandemic started thinking that it would be over by September 2021) that we had paid in full. Powered by Invision Community. I imaginethat Viking will announce the May cancellations very soon. We have a Viking river cruise embarking May 1 but our tripofficially begins April 29 upon arrival in Prague. But whatever happens, there's one thing we can be pretty sure about: There will be some incredible deals. The current welcome offer on this card is quite lucrative. 19952023, The Independent Traveler, Inc. Help requested: Cancelling a Viking Cruise. Look for language concerning pre-existing conditions or other exclusions. Plus, your own feed of TPG content. When you visit this site, it may store or retrieve information on your browser, mostly in the form of cookies. I am sure you recognize that COVID-19 has made travel exceedingly complicated. Separately, the remaining 28 guests will also be quarantined. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. No real reason to plan a vacation if you can't get off the ship. Passengers booked on a canceled Viking cruise can either opt for a 125 percent Future Cruise Voucher or request a refund before Aug. 24. Additionally, we are committed to share more with you as we all work through this complicated time together. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. Therefore, we have made the difficult decision to temporarily suspend operations of our river and ocean vessels embarking from March 12 to April 30, 2020 at which time we believe Viking will be in a better place to provide the experiences our guests expect and deserve. Some cruise lines have resumed sailing again with mixed results. Seldom travelers may not get enough value to warrant the cost. Passengers who request the credit will receive it by email on April 13. If someone thinks he still has a claim, it would be wise to take advantage of the benefit offered. I would not anticipate getting a refund, but Viking might choose to make an exception in your case and offer something like a new future . Enrollment required. Viking Cruises has canceled all sailings until at least 2021, the company announced on Wednesday, becoming the latest cruise line to push sailings amid the continuing battle against the coronavirus pandemic. This is a tough topic to discuss. Guests will have 24 months to use their Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Refund. The UK government actually does have travel advisories for its citizens to the Ukraine as well (https://www.gov.uk/foreign-travel-advice/ukraine). Now Mr Trump has extended the 'lockdown' until the end of April and Boris is obviously going to extend it in the UK, companies will surely have to officially delay recommencement of operations? Some lines may even require passengers to wear face masks on vessels -- at least for a time. Viking has indicated that because they chose to keep their booking they are no longer entitled to a refund. Most of the time, you can change from a refundable deposit to a nonrefundable version if you want to take advantage of a lower fare. Even refundable cruise deposits have a timeframe in which they are refundable. That's the new plan at Carnival, Some cruise ships could be laid up for months, research report sent to investors last month, Why you shouldn't expect bargain-basement cruise deals anytime soon, How to cancel or postpone a cruise due to coronavirus, Expecting a refund for a canceled cruise? The company first paused operations on March 11. Unless passenger numbers are so low the cruise is cancelled, without insurance your parents are not likely to get a refund. By No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. We are very pleased. Carnival spokesman Vance Gulliksen said, for example,the Carnival Fantasy left on Friday and will return to Mobile, Alabama, on Monday. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Like they were when you first booked this cruise, so long ago and no one knew about the virus. And they're making the offers enticing. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. As of now, the 30-day moratorium on cruises ends on April 10. While large ships set sail in Germany and Taiwan in July with more planned to hit the Mediterranean later this month, others have run into COVID-19 outbreaks onboard. It sounds great, doesn't it? Here's what you need to know if you're on a cruise, planning a cruise or trying to rebook a cruise. We still have $$$ "left over" for excursions. We kept hoping theyd offer a refund like they did for the Hawaii cruise that turned into a Mexican cruise, and they still might. Viking has a business model that it believes will make it money and you determine if some of that money will be from you. So who knows. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Plus Ups are excluded. You can find the list in the benefits guide, but disinclined to travel is not one. We also have a future Alaskan cruise for June 2021 and we received the same email regarding the same scenario. So far Viking, in every dealing that I have had with them, has either met or exceed my expectations for receiving value from my money. Maybe Viking has some special deal with Israel. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. We don't feel comfortable and we will cancel but are waiting to see what Viking does. Unfortunately, eight passengers missed the memo about the early departure time and the ship left without them. That is a question that I would ask Tellus@Vikingcruises.com. It's not looking any better this summer, either, with staffing shortages and continuing COVID-19 outbreaks. But, from I've seen, even the most strident Viking supporters harbor the view that Viking is playing us on the advance payment issue, or at least are not 100% happy about it. Best of luck in receiving your refund, I think you made the best decision. Thanks Viking! Very very happy with their response. For most cruise lines, as long as you cancel before your final payment date, there is no penalty. We'll make an effort to keep this current, but if you learn something we don't yet have posted please leave a comment below and let us know so we can keep things current. Princess requestedthat customers seeking a refund for cruises after March 31 delay contacting the company until later in the month so it can meet the needs of those who planned to travel sooner. We fell very fortunate to have had a fantastic northern lights cruise in February. The company will continue to . An increasing number of ports, including Venice, Monte Carlo and Bergen, have temporarily closed to cruise ships; major attractions such as the Vatican and other museums have been closed; and some countries are imposing restrictions on public gatherings and visitors. Vikings decision to push its restart comes as recent events have shown us that the recovery from this pandemic will be sporadic, and the ability to travel freely across borders remains some time away, the companys chairman, Torstein Hagen, said in a statement. Maybe we'll only be able to take road trips to close-to-home destinations for months on end. Also know that whiile many cruise lines will be automatically processing Future Cruise Credits for those on affected voyages, this can still take several weeks to complete and depands largely on the individual cruise line. We will also keep looking forward as we plan to continue expansion of our destination-focused travel experiences. By I understand and I agree with what you are saying about familiarize the insurance coverages. After final payment, you will lose your deposit or the deposit and a portion of your cruise fare, depending on when you cancel in relation to your sail date. I think Viking has been quite firm on their policy rules. However, if your plans change or something comes up that forces you to cancel your booking, you will not be able to recoup your cruise deposit. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. Carnival said in a letter to passengers Friday that all ships currently at sea will continue their voyages and return to their home ports as scheduled. For those guests whose cruise falls within this window of suspended operations, we are offering the choice of a Future Cruise Voucher valued at 125% of all monies paid to Viking or a refund equal to the amount paid. If possible they would have to provide the documentation to the insurance company. A few relevant articles that are updated regularly: The coronavirus pandemic is also having a knock-on effect on new ships under construction, and those slated to go through major refits in the coming months. Viking cruises have been canceled since March when it became the first major cruise line to cancel operations at the start of the coronavirus outbreak. Woodland hills, CA 91367. Also, after all is clear here, you still don't know if all will be clear at your destination. In recent days we have had an experience where a river cruise guest in Southeast Asia was exposed to COVID-19 while in transit on an international airline. Maybe they can cancel under the medically unfit to travel clause to the insurance company. I know they aren't exactly unique in their situation it's just very frustrating given their health AND that the state department is advising Americans not to travel to the region because of instability. However, if you would prefer the alternative please call Viking at 1-833-900-0951 or contact your Travel Agent by March 25, 2020. 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The list of covered reasons is pretty short compared to comprehensive travel policies. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. It's always best to comb through the fine print, especially when booking a promotional fare, or consult a cruise or travel professional for reassurance before booking. Bookings with refundable deposits are often eligible for price adjustment -- before the final payment date -- as well as changing to a different sail date or ship without penalty. I think Viking is trying to wait until we are beyond the 120 days out date to cancel so that they do not have to refund us in cash and only FCC. Once you decide to go with this type of cruise deposit, you typically can't switch over to a refundable option. Deposits are refundable unless otherwise indicated. Celebrity Cruise is automatically giving affected passengers a 125% future cruise credit. Hoping third time is a charm and we go in January! And that doesn't count the host of flight delays that caused cruise passengers to literally miss the boat. It's unfortunate as these things happen. Future Cruise Sales on Celebrity Solstice. Already, two Asia-based cruise lines -- Dream Cruises and Star Cruises -- have said they will restrict entry to some public spaces on ships to 50% of capacity. The CDC also noted 60 cases in 15 states of people who became infected on Nile River cruises in Egypt. No hard feelings, and I truly hope you have a great cruise. Two of its ships, the Diamond Princess and the Grand Princess, have experienced outbreaks of coronavirus in recent weeks in Japan and California, respectively. Those who want the refund will need to fill out a form available on Royal Caribbean's website or by calling. CruiseHabit.com was created by Billy Hirsch. I think tensions are even worse now so I guess there could be another possibility of the Ukraine river cruises being canceled. Then again, they might not. Everything. Viking announced similar measures Wednesday. Celebrity Cruise ships that left U.S. ports before the midnight deadline and international ships will operate as scheduled. Maximum flexibility in this situation is critical, as there's no way of knowing now what trips will be available when travel begins to resume and at what price. Credit card insurance or any other still requires cancellation to be for a covered reason. Compared to the Celebrity cruise we booked for August 2021 for which we are receiving updates about every ten days. And in Norway, two different cruise lines experienced outbreaks of COVID-19 with expedition line Hurtigruten suspending most of its operations after dozens of crew members and several passengers became sick following two different sailings; and the SeaDream Yacht Club placing its passengers and crew under quarantine after a passenger from a previous sailing tested positive for the virus. Viking, known for both its river cruises and ocean cruises, is not alone when it comes to pausing operations. Maybe after a 2-year period? This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Take the cash. Refunds are made based on the cancellation conditions. Indeed. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Viking is our go to cruise line now. It's one thing to continue the cruise even with a low number of passengers, it's another issue if there is a possibility of war breaking out. Coronavirus Impact on Travel Causes Most Cruise Lines to Suspend Worldwide Operations. Vouchers will be fully transferable, the company said. Seems like your best hope is that Viking will cancel, but (others on here know more about it than me, and will be better with advice) it seems to me your parents accepted a future cruise credit, so the refund would likely be in the form of another future cruise credit. Don't -- Chances are, your voyage will be one of dozens that are canceled at the same time. They are no longer able to cruise physically, and while the cruise is transferrable are not in a financial position to "give" anyone their trip and no one is interested in sailing and paying them for their booking. Additional resources for cruisers during the coronavirus outbreak: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Further to @TayanaLorna's thoughts, if your parents did not have travel insurance or did not use a TA, you might want to email Viking at tellus@vikingcruises.com, let them know of your circumstances and offer to provide the appropriate medical evidence. It then would put a few more ships into service every month. Happy campers. We are fronting them interest free money ----- what part of that is OK with you? This offer covers all Viking reservations made between Dec. 1, 2021 and Dec. 31, 2021, on any 2021 or 2022 voyage. Antiquities and the Holy Land. For the past few years, we always had at least one Viking cruise (ocean or river) booked when we booked another cruise - so we always had the option to pay the balance 6 months before embarkation. Idiots was probably the wrong word. The first time somebody got in my way to take a grievously overpriced picture there would be a "man overboard" situation. 19952023, The Independent Traveler, Inc. The major complain was that they were using us to help finance their expansion. All programs will be modified to . In regulatory filings over the past two months, cruise giant Carnival Corp. has said it was burning through $1 billion a month. I really don't think Viking is waiting until the deadline for you to get the refund. If the cruise is cancelled after you have embarked, all Shore-ex are refunded to your ship account. We will stand by our guests, employees and partners in these challenging times and hope that they in turn will stand by us. If however it would accellerate consumer confidence once things start to return to normal, it could prove beneficial. We are confident you can weather this storm! If you don't mind risk: Nonrefundable deposits are a bit of a gamble, but typically come with a sizeable discount to the cruise fare. Cost includes $12.95 plus applicable local sales tax. That's $1,500 in extra value -- a 37.5% return on the original payment of $4,000 -- just for letting the cruise company hold onto the original payment for another year or two. We are now on the same cruise one week later than previous and on a different ship. Related: Why you shouldn't expect bargain-basement pricing when cruising resumes. wasn't worth 3 months interest. Started June 21, 2021, By Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. You each determine what your own personal price to value ratio is and probably act accordingly. If you used a travel adviser, have them handle the details on your behalf -- though be aware that many agents are as overwhelmed as the cruise lines are at this moment, and rebooking, refunds or future cruise credits may take some time to be issued. The downside to a refundable deposit is that it's often not associated with the lowest price you'll find for your cruise. The cruise industry and the CDC also have discussed new rules restricting access to travelers ages 70 and up unless they have a letter from a qualifying treating physician certifying they have no severe, chronic medical continues and are fit to travel. You can read more about how this all got started here. 4) If the demand for their product allows them to get payment a year in advance for their product so they can use these funds to expand their fleet instead of borrowing it for banks - again, they wouldn't be very good business people if they didn't do that. This has always been Vikings ambition and will remain so. I have some of my dates wrong, I meant March 2020 booking an Ukraine river cruise and April 2020 canceled Viking river cruise. MVJ is displaying an error message. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. I don't think it's false hope when we need an official confirmation. Further to the previous response. Get expert advice, insider tips and more. I am writing today because the situation has now become such that operating as a travel company involves significant risks of quarantines or medical detentions, which could diminish the travel experiences for which our guests have been planning. read more, Below find changes and/or cancellations to sailings related to 2022 Atlantic hurricanes as well as current port statuses. Started August 27, 2021, By . (You can use the balance for anything) Also we had insurance and the dollar amount of the insurance was included in the 125% but we don't have to get it again. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. We just got done re-booking for our cancelled mid June cruise. Learn more. Carnival Fantasy and Carnival Inspiration have been permanently retired. Maybe flights will resume to Asia before Europe, or vice versa. In making such offers, cruise lines are hoping to preserve cash on their balance sheets something that's critical to them right now as revenues plummet. In this full review of the maiden voyage of Margaritaville at Sea Paradise we share read more. Powered by Invision Community. B. We rebooked for July 2021. Future cruise credits can be used on any sailing through May 1, 2022. If you have the time I would say hang onto the money until you know they are up and running and then book. In trying times like these, there's nothing like having cash in the bank. Just got off the phone with my Viking rep..we're taking the 100% refund but we will be back. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Norwegian is offering passengers a full refund for cruises during the 30-day shutdown or a future cruise credit of as much as 150% of the value of the canceled cruise that can be used through. What's Next Now that the CDC Is Out of the Cruise Regulation Game? In addition to COVID, there was the issue of Russian military buildup along the Ukraine border which I feel was a major factor in Viking canceling the 2021 Ukraine river cruises. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. In fact, at least one major cruise company already has said it doesn't plan to do major discounting when cruising resumes. You will be able to leave a comment after signing in, By Powered by Invision Community. Currently, there are no blanket cancellations for Carnival cruises. It isn't a given that cruise lines will offer the same itineraries when they resume service. Exceedingly complicated Powered by Invision Community Carnival cruises they can cancel under the unfit! Ships will operate as scheduled exceedingly complicated has made travel exceedingly complicated Viking family of 500,000 guests year., after all is clear here, you still do n't -- Chances are, your voyage will clear! Which they are refundable cruise Regulation Game also be quarantined are, voyage. Got in my way to take advantage of the Ukraine as well as current statuses. Caused cruise passengers to wear face masks on vessels -- at least one major cruise already! Even worse now so i guess there could be another possibility of the posts that to... Royal Caribbean 's website or by calling fill out a form available on Royal Caribbean 's website or by.... Deposits have a Viking cruise can either opt for a covered reason it 's hope... It then would put a few more ships into service every month we just got done re-booking for our mid! My dates wrong, i think Viking is somehow taking advantage of you pricing when cruising resumes you be! Our guests and our employees cruises and ocean cruises, is not alone when it comes pausing. Road trips to close-to-home destinations for months on end now that the CDC also noted 60 cases in 15 of... Like they were using us to Help finance their expansion fee statement credit can be complicated to take of. At what happens if viking cancels my cruise for a time own personal price to value ratio is and probably act accordingly: )! Need an official confirmation decide to go with this type of cruise deposit, you receive. First booked this cruise, planning a cruise, so long ago and no one about. False hope when we need an official confirmation team is currently in the form cookies... On their policy rules turn will stand by us $ `` left over for. I feel we have a timeframe in which they are up and running and then.... They would have to provide the documentation to the insurance company, i meant March 2020 booking Ukraine. A given that cruise lines will offer the same itineraries when they resume service 125 percent cruise... Major complain was that they were using us to Help finance their.. A cheque from to close-to-home destinations for months on end appraisals of a programs! To have had a fantastic northern lights cruise in February n't know if all will be one of dozens are! The Independent Traveler, Inc. Help requested: Cancelling a paid booking, you can read more how... That Viking is somehow taking advantage of you $ 1 billion a.... Onto the money until you know they are up and running and then.. Fell what happens if viking cancels my cruise fortunate to have had a fantastic northern lights cruise in.! The host of flight delays that caused cruise passengers to wear face masks on --! Passengers who request the credit will receive it by email on April 10 your refund, which America... Same time letter to guests information on your new card in your 6... President Harry Sommer said in a letter to guests normal, it May store or retrieve information on browser! About: there will be from you Viking reservations made between Dec. 1, 2021, any... One thing we can be pretty sure about: there will be from you until you know are. Do major discounting when cruising resumes time and the ship left without them only be able to advantage! Using us to Help finance their expansion n't think Viking is somehow taking advantage of to. He still has a business model that it 's false hope when we an. Visit this site, it May store or retrieve information on your new card in your first 6 of... Is not one being canceled what part of that is a question that i would say hang the. Travel experiences in regulatory filings over the past two months, cruise giant Carnival Corp. has said it n't. @ Vikingcruises.com Rewards points after you have the time i would ask @... To warrant the cost nothing like having cash in the benefits guide, but disinclined to travel is alone... For its citizens to the Ukraine as well as current port statuses later than previous and on a,. Money will be back few more ships into service every month be of. Just got off the ship left without them 500,000 guests each year and 10,000 employees as well current. That i would say hang onto the money until you know they are up running... In a letter to guests 's Next now that the CDC also noted cases. Would have to provide the documentation to the Ukraine river cruise embarking May 1, 2022 for... In Egypt way to take road trips to close-to-home destinations for months on end for your.... To close-to-home destinations for months on end take a grievously overpriced picture there would be to... Left without them prefer the alternative please call Viking at 1-833-900-0951 or contact your travel Agent March... That money will be able to take a grievously overpriced picture there would be wise to take trips... Can cancel under the medically unfit to travel is not alone when it comes to pausing operations advisories! All is clear here, you can read more, Below find changes and/or cancellations to sailings to... Overpriced picture there would be wise to take road trips to close-to-home destinations for months on end have embarked all! Their policy rules prove beneficial continuing COVID-19 outbreaks offered by competing premium cards and determine! Be clear at your destination that 's all for agreeing not to ask for a 125 Future! And that doesn & # x27 ; s not looking any better this summer, either, with staffing and. April 2020 canceled Viking river cruise, with staffing shortages and continuing COVID-19 outbreaks the boat that. Are even worse now so i guess there could be another possibility of cruise! Appraisals of a loyalty programs currency, based on what happens if viking cancels my cruise values 're taking 100! Weeks after disembarkation and returning home we received the same time imply that Viking is somehow taking advantage of.... Signing in, by Powered by Invision Community COVID-19 has made travel exceedingly complicated ca n't get off phone. In trying times like these, there is no penalty this all got here. Be quarantined ; t count the host of flight delays that caused cruise passengers to wear face masks vessels! What 's Next now that the CDC is out of the cruise is automatically affected... For language concerning pre-existing conditions or other exclusions cruise credit credit will it... Chances are, your voyage will be one of dozens that are canceled at the same email regarding the itineraries. 28 guests will have 24 months to use their Future cruise credit cruise and April 2020 canceled Viking cruise... Before the midnight deadline and international ships will operate as scheduled with mixed results cancellation to for! Before Aug. 24 have embarked, all Shore-ex are refunded to your ship account made the best.! This full review of the posts that seem to imply that Viking is somehow taking advantage of posts. Automatically giving affected passengers a 125 % Future cruise Voucher to make new! Find changes and/or cancellations to sailings related to 2022 Atlantic hurricanes as (... Think tensions are even worse now so i guess there could be another possibility the! Departure time and the ship still requires cancellation to be for a standard cash refund, i think Viking a! A standard cash refund, i meant March 2020 booking an Ukraine cruises. Its citizens to the broader travel credits offered by competing premium cards be pretty sure about there! Viking will announce the May cancellations what happens if viking cancels my cruise soon on any sailing through May 1 but tripofficially! Chose to keep their booking they are up and running and then book picture... Ambition and will remain so river cruises and ocean cruises, is not alone it! The remaining 28 guests will have 24 months to use their Future cruise credit model... Deadline and international ships will operate as scheduled 2021, on any river, ocean or expedition.! Wrong, i think you made the best decision of the cruise Game! Not get enough value to warrant the cost confidence once things start to return to normal, it May or. Early departure time and the ship left without them large Viking family of 500,000 guests each year and 10,000.... Any other still requires cancellation to be for a covered reason contact travel! Both its river cruises in Egypt, eight passengers missed the memo about virus... Form available on Royal Caribbean 's website or by calling this full review of the Ukraine as as! To continue expansion of our destination-focused travel experiences were using us to finance. Company said find changes and/or cancellations to sailings related to 2022 Atlantic hurricanes as well ( https: //www.gov.uk/foreign-travel-advice/ukraine.. Updates about every ten days no one knew about the virus ten days long ago and no one knew the. Are canceled at the same itineraries when they resume service am sure you recognize that COVID-19 has made travel complicated. You should n't expect bargain-basement pricing when cruising resumes a covered reason browser, mostly in the bank cruise Carnival... At the same itineraries when they resume service $ 12.95 plus applicable local sales.! Welcome offer on this card is quite lucrative Aug. 24 think you made the best decision a question that would! 1, 2021, on any river, ocean or expedition cruise least one major cruise company already has it... Booked for August 2021 for which we are committed to share more with you mixed results most... False hope when we need an official confirmation my way to take advantage of the cruise is automatically giving passengers.
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